Design and Process

Yes. Our design consultation service is available for no charge.

While most of our clients live within the Portland, OR / Vancouver, WA metropolitan area, we will cover a two-three hour radius from our Pearl District location. Additional travel fees apply.

Our standard design consultation hours are Monday through Friday from 9:00am to 5:00pm, however, early morning, evening, and weekend appointments are available upon request.

A design consultation can take place in your home or in our Pearl District showroom. Your designer will talk with you about the space to be designed, the needs for the space, and will take measurements. You can look at finish samples and discuss upgrade and accessory options.

A typical design consultation takes between 30 minutes and one hour, but large projects could take additional time.

Your designer will email you designs, 3D renderings, and a price quote within three business days (on average) of your design consultation. If email is unavailable, we can mail the design packet or you can pick it up at our showroom.

After reviewing designs, contact your designer to make changes, ask questions, or schedule a follow-up meeting. We recommend visiting our showroom to finalize decisions on finishes, door and drawer styles, hardware, and accessories.

Once your design is finalized, you can schedule an installation date. A 50% deposit is required at the time of scheduling. The rest is due after installation is complete.

While the process details vary from client to client, the average process is approximately four to six weeks. This allows time for a design consultation, time design review and revisions, manufacturing and installation.

If you have specific deadlines, talk with your designer. We will do our best to accommodate your schedule.

Product and Pricing

We offer both types of systems. Wall-mounted systems are common for simple closet applications. Systems over 14″ in depth need to go to the floor for added support. These systems allow for added base trim to create a more built-in appearance. Ask your designer if you are unsure which type of system is best for you.

Yes. One of the main advantages of a custom closet system is the ability to adjust components, as needed. It is standard for shelves and hanging rods to be adjustable every 1 1/4″. This allows for the reduction of wasted space between shelves and also allows you to change the system as your needs change.

Our systems are not standard with backing, meaning the wall will be visible behind the system. In most cases, backing is an aesthetic option that can be added.

Our garage systems do come standard with 3/4″ backing.

Of course! You can see a selection of our accessories here or visit our showroom to see them in action. If you are interested in accessories that are not shown, feel free to ask your designer about available options.

We design so much more than closets – home offices and craft rooms, wall beds, pantries and wine storage, laundry and utility rooms, entertainment centers and bookcases, garages, and many other spaces where custom storage solutions are needed. If you are unsure if your project is a fit for us, call us!

There is not a minimum size for a job, however, any job under $500 will have a minimum job fee applied.

We do not design kitchen and bathroom cabinetry.

Portland Closet Company warranties your product and installation as long as you own your home.

Yes. Our showroom is located at 1120 NW 14th Avenue in the Pearl District of Portland, Oregon. Our hours are Monday through Friday from 9:00am – 5:00pm and on Saturdays from 10:00am – 2:00pm. If these hours do not work for you, ask about scheduling an appointment for another time.

Our products vary in price based on many factors, including size of space, specific storage needs, finish and style selections, and added accessories. If you are working within a specific budget, do not hesitate to let your designer know. They will do their best to accommodate your budget while providing the best design options.

When you receive your quote, it will include materials, manufacturing, and installation. It also includes our limited lifetime guarantee.

A deposit of 50% of the total amount is due when an installation date is scheduled. The remainder is due after installation is complete.

We offer an apples-to-apples price guarantee. In order to honor this guarantee, we need the competitor’s design and pricing information.

Installation

Yes, Portland Closet Company is licensed, insured, and bonded.

All of our installers are Portland Closet Company employees.

The length of installation will depend on the size and scope of the job. While most installations can be installed in one day, larger jobs will require additional time to complete to our standards. Our scheduler will give you an estimated timeframe for installation at the time a date is set.

Our installers can remove simple existing closet systems, however, we do not patch and paint the space before installing your new system. For larger systems, we charge an hourly fee for tear-out. There is also an option to have our installers do a separate day tear-out, which allows time prior to installation for patching and painting the space.

Your designer will speak with you about tear-out during your design consultation.

Please have all items out of the way for our installers. If it is a closet project, remove all belongings from the closet space. For other areas, make sure the item is clear and that there is a path from the entry point to the project area.

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